Dear Valued CeraVe Customers
As you may be aware, we are experiencing a stock issue that has created a national shortage of all our products, both in-store and online. Since our successful launch into the Australian market in March 2019, the brand has experienced unprecedented demand, and this has been accelerated by the global pandemic. In addition to the increased demand for our dermatologist-developed skincare, the pandemic has impacted our ability to source and ship inventory.
We understand the frustration of not being be able to purchase your favourite pharmacy products, and sincerely apologise for the inconvenience. Whilst we are unable to provide a stock replenishment timeline at this point, we want to reassure you that our dedicated teams are working on a solution to re-stock the affordable, pharmacy skincare solutions, that you have trusted to hydrate and strengthen your skin. Should your favourite CeraVe products not be available, we invite you to connect with our Customer Care team who will be to recommend alternative products - 1300 101 411 | [email protected]
We would like to thank you for your understanding, support and patience. Please take extra care of yourselves and your loved ones during this period.
Stay Safe! Sincerely